FAQ's

Yes, even if you have a filtration system, it’s still important to regularly clean your water tank. Filters are efficient at removing sediment from the water after it leaves the tank, but they don’t prevent the tank itself from accumulating sediment and becoming contaminated. 

Over time, organic materials, sediments, and pathogens accumulate in the tank, leading to microbiological contamination, unpleasant tastes and odours as well as potential illnesses. Sediment accumulation can reduce also the effectiveness of your filtration system and potentially shorten its lifespan. Regular tank cleaning is essential, as it preserves water quality and ensures that your filters operate efficiently, working together to provide clean and safe water.

Absolutely! While regular tank cleaning is essential for controlling sediment buildup, it’s important to understand that sediment accumulation is a continual process, regardless of your water source.Installing a filtration system between your tank and property ensures that your family is protected between tank cleans.

For those using rainwater, it’s crucial to consider what may fall on your roof. Contaminants such as bird droppings can introduce harmful bacteria, including E. coli, into your tank. While regular tank cleans minimise the risk of these bacteria multiplying to even more dangerous levels, nothing can remove the risk of them being present on an ongoing basis, other than UV filtration.

Incorporating a Sediment + UV filtration system alongside your routine tank cleaning offers the best protection for your household, effectively killing 99.9% of harmful bacteria. This combination enhances the safety of your water supply and gives you peace of mind.

Choosing the right size for your water filtration system is essential for optimal performance. Generally, there are two common sizes of filter cartridges: 10 inches and 20 inches.

• 10-Inch System: Ideal for homes with one bathroom. This size efficiently meets the water filtration needs for smaller households, ensuring good water pressure.
• 20-Inch System: Recommended for homes with two or more bathrooms. This larger system provides increased filtration capacity and maintains adequate water pressure for higher demand.

Both 10-inch and 20-inch systems can come in single, dual, or triple housing configurations, allowing you to choose the level of filtration that best suits your household’s needs. Ultimately, the best choice depends on your household’s water source, surrounds, and water usage. If you have any questions or need personalised advice, feel free to contact us!

For effective water filtration, we recommend a dual sediment filter system. Start with a 20-micron filter to capture larger particles, followed by a 1-micron filter for finer sediments. We offer a range of filters, including 20, 10, 5, 1 micron, and carbon filters. The smaller the micron rating, the finer the sediment is removed. Carbon filters are particularly beneficial for eliminating tastes, odours, and discoloration in the water, making them ideal if your water source is affected by tannins (often caused by leaves and/or flowers from Manuka, Totara, Pohutukawa or Pine Trees as examples). That said, if you have taste and odour issues in your tank then most likely you need the tank cleaned!

It’s important to note that bacteria can be as small as 0.5 microns, so many people install a UV light system alongside sediment filters. The UV light neutralises bacteria, ensuring safe drinking water on an ongoing basis.

Finally, regular tank cleaning and Sediment + UV filtration are both highly valuable and work together. Without routine tank maintenance, your filters can become overworked and less effective. Sediments can block UV light, reducing its ability to target bacteria. Regular upkeep is key to maintaining a safe and efficient water system.

Sediment filters work by forcing the water through a physical barrier that traps the sediment in the filter material but allows the water to pass through. Typically, we utilise a twin chamber sediment filter system, with the first filter chamber capturing the larger sediment debris, and the second filter chamber targeting the smaller sediment particles down to 1 micron. Maintenance is hassle-free, typically requiring only periodic replacement of filter cartridges every 6-12 months.

UV (Ultraviolet) filtration uses UV light to disinfect your water continuously. As your water passes through a stainless-steel chamber, the UV light kills any pathogens within the water

Your water source may contain pathogens like bacteria, viruses, and protozoa. These harmful microorganisms are typically smaller than 1 micron and therefore, will pass through any sediment filters. However, the installation of an ultraviolet disinfection bulb (UV) will provide an effective solution, by killing and/or neutralising 99.9% of all pathogens.

• Sediment filter replacements are required every 3, 6, or 12 months. This can differ depending on the water source, surrounding environment, water usage and condition of your water tank.  

• UV Bulb replacements are required approximately every 12 months (Annually)
• UV filter systems require a power source and use circa $100 – $120 of electricity per annum to operate. This does vary as the price of electricity fluctuates! 

Yes! Safe H2O provides comprehensive servicing for your water filtration systems. We can conduct maintenance checks, which include filter and UV bulb replacements, ensuring your system functions optimally. Don’t worry about forgetting your maintenance needs; we offer convenient service reminders to keep your system in top condition.  

Our operators can provide the replacement filters/bulbs and fit the replacements on site, or the replacement filters/bulbs can be delivered to your door. Additionally, this service can easily be added on with our tank cleaning services.

Yes, you can use a filtration system with bore or surface water supplies, such as a spring. However, these water sources may contain minerals and chemicals that can affect the effectiveness of UV filtration. Common examples include iron and manganese.

To ensure optimal performance of your UV filter system, it’s essential to understand the chemistry of your source water before installation. This involves conducting a water chemistry test, which will help determine if any pre-treatment is necessary prior to UV filtration.